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Privacy & Security

The IberiaPluStore is operated by Collinson Latitude Ltd. on behalf of Iberia. Effective Date of this Policy: 16/11/2015.


We hope that you enjoy using our website, safe in the knowledge that we, Collinson Latitude Inc, operating the IberiaPluStore website on behalf of Iberia, are committed to protecting your privacy and security online.

This Privacy Policy describes information that we collect about you; and how we use and protect this information. Please also refer to the site Terms & Conditions.

What information we collect and why

As a registered IberiaPluStore frequent flyer program member, when you make qualifying purchases through an affiliate site via the IberiaPluStore website you will be entitled to earn Iberia Avios in accordance with our Terms & Conditions.

IberiaPluStore will collect and store the information you provide in the Iberia sign up process, including personally identifiable information such as your name and e-mail address. IberiaPluStore uses this information only for the purposes of calculating and posting Iberia Avios. IberiaPluStore does not collect personally identifiable information in any other manner, only by you providing it to us during the Iberia sign up process.

Who we disclose information to

IberiaPluStore does not provide your personally identifiable information to third parties for direct marketing purposes. IberiaPluStore may engage third party contractors who provide services to IberiaPluStore and who may have access to such information in connection with performing their services but none of these third parties have permission to use or disclose such information. Such information may be made available to affiliates of IberiaPluStore (i.e. any parent or subsidiary entities) or its agents, such as independent auditors, consultants or attorneys for internal business purposes. Your information may be disclosed if, in reasonable judgment, such disclosure is necessary to comply with law or government agency requests. The list of third party contractors can be can be found at the following link.

Where it is necessary for the allocation of your Iberia Avios, IberiaPluStore may disclose to participating stores information you have provided, or information that IberiaPluStore has obtained about your IberiaPluStore account or shopping behavior.

IberiaPluStore may also receive account information from participating stores including, but not limited to, information regarding purchases made, products ordered, order number, as well as the time and date the purchase occurred. You agree to hold participating stores harmless for any information disclosed to IberiaPluStore.

You accept and authorised that all personal data supplied will be included in an automated file owned by • will be used in order to manage the requested service, as per Personal Data Protection Organic Law 15/1999, of 13 December. Your personal data are requested to be able to collect Avios.

Similarly, • has in place personal data protection security levels and shall adopt all technical necessary measures to prevent loss, bad use, alteration, non-authorised access and theft of the data provided by you. You guarantee that your personal data are true and you shall inform • of any change.

All users whose personal data is processed may exercise their rights of objection, access, correction and deletion with regard to their data under the terms envisaged by Personal Data Protection Organic Law 15/1999. These rights may be exercised through one of the following channels: 

In writing by sending a request, together with the documentation evidencing your identity, to the following address: 

  • In writing by sending a request, together with the documentation evidencing your identity, to the following address:
    IBERIA L.A.E. S.A.
    Dirección Sistemas / U. Seguridad Informática
    Zona Industrial nº 2
    28042, Madrid
  • By fax, sending a request, together with the documentation evidencing your identity, to + 34 91 587 55 64, addressed to "Attn: Personal Data."Pursuant to Law 56/2007, on Measures to Promote the Information Society, users may also send a request by e-mail to atencion_datospersonales@iberia.es, signing the request electronically with the Spanish electronic national identification card (DNI), whereby in this case, further evidence on the part of the applicant is not necessary.


IberiaPluStore uses cookies to track your purchases with participating retailers to calculate and post Iberia Avios to your account. To learn more about cookies and what we use them for please see our FAQs about the use of cookies.

Changing Personal Information

You may review and update the personal information you provide by signing in into your Iberia account and selecting ‘My Account’.

How to access Personal Data that we hold about you

Please refer to the ‘My Account’ section in your Iberia account. You can also reference your IberiaPluStore Shopping History Page.

Other Information

IberiaPluStore may receive account information from affiliates including information regarding qualified purchases. IberiaPluStore discloses to third parties non-personally identifiable information that IberiaPluStore has obtained about your online behavior in the aggregate for advertising and marketing purposes and to service providers to enable them to improve services. IberiaPluStore does not provide information regarding individual users but only aggregated data.

Links to Other Sites

The IberiaPluStore website and services may contain links to other websites and the software may redirect you to websites that are owned and operated by third parties including affiliates. IberiaPluStore is not responsible for the privacy or confidentiality practices or the content of such websites. We encourage you to carefully read the privacy policies of each site you visit.

Changes to Policy

Our Privacy Policy is reviewed regularly to ensure that it reflects how we use your information. Any changes will be notified to you by updating this policy.

This Privacy Policy was last updated on 16/11/2015. Your continued use of the site and the services indicates acceptance of this privacy policy. In the event that IberiaPluStore is acquired by another company by merger or acquisition, use of your information is subject to the privacy policy in effect at the time of the transaction until the acquiring company changes the policy.

How to Contact Us

If you have any questions about the IberiaPluStore please email us at support@ibplustore.zendesk.com.