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Please complete the following checks before submitting a missing Transaction request:

  • Did you access through the IberiaPluStore to make your purchase?
  • Have you waited at least 5 days from your purchase date to see your pending Avios?
  • Have you checked the purchase conditions of the retailer?
  • Have you checked the FAQs?

Any claim for missing Avios must be made to us within 90 days of your purchase. We resolve all claims at our sole discretion.

If you have made a purchase that is not being shown in your account or transaction history, please log in and submit your details on this page.